Privacy Policy

1. Introduction

Welcome to BananaPDF ("we", "us", "our"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our PDF tools platform and related services.

By using our service, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use our service.

2. Information We Collect

We may collect the following types of information:

• Account information: name and email address when you register an account.
• Technical information: IP address, browser type, device information, and usage data.
• Uploaded files: PDFs and related files you upload for processing, stored temporarily on our servers.
• Payment information: billing details processed by our payment providers (we do not store full card numbers).
• Communications: information you provide when contacting support or submitting forms.

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our PDF tools and services.
• Process your files and deliver requested outputs.
• Manage your account, subscriptions, and billing.
• Respond to your inquiries and provide customer support.
• Improve our platform, security, and user experience.
• Detect, prevent, and address fraud, abuse, or technical issues.
• Comply with legal obligations and enforce our Terms & Conditions.

4. File Storage and Retention

• Uploaded and processed files are stored temporarily only for the time needed to complete your request.
• Files are stored temporarily for 2 hours only, after which they are permanently deleted.
• We do not permanently store your uploaded documents for unrelated purposes.
• You are responsible for downloading and saving your processed files before they expire.
• When you delete your account, associated data and files may be permanently removed.

5. Cookies and Tracking

We use cookies and similar technologies to keep you signed in, remember preferences, and understand how our service is used.

• Essential cookies: required for authentication, security, and core functionality.
• Analytics cookies: help us understand usage patterns and improve performance.
• You can control cookies through your browser settings, but disabling essential cookies may affect service functionality.

6. Third-Party Services

We may share limited information with trusted third-party providers who help us operate our service, including:

• Payment providers (e.g. Razorpay) to process subscription payments securely.
• Hosting and infrastructure providers to store and process data on our behalf.
• Email and communication tools to send service-related messages.

These providers are permitted to use your information only as necessary to perform services for us and are required to protect it appropriately. We do not sell your personal data to third parties.

7. Data Security

• We use industry-standard safeguards including encryption in transit (HTTPS/TLS) where applicable.
• Uploaded files are processed in isolated environments designed to limit exposure.
• Access to systems and data is restricted to authorized personnel only.
• We regularly review our security practices, but no method of transmission or storage is 100% secure.

8. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you.
• Correct inaccurate or incomplete information.
• Delete your account and associated personal data.
• Withdraw consent where processing is based on consent.
• Object to or restrict certain processing activities.

To exercise these rights, contact us at support@bananapdf.com. We will respond within a reasonable timeframe.

9. Children's Privacy

BananaPDF is not intended for users under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we will take steps to delete such information.

10. Changes to This Policy

• We may update this Privacy Policy from time to time.
• We will revise the "Last updated" date at the top of this page when changes are made.
• Material changes may be communicated via email or a notice on our website.
• Your continued use of the service after changes are posted constitutes acceptance of the updated policy.